Terms and Conditions
Your use of the Ruth Romano Website is governed by the Terms and Conditions set out below. By using any part of this Website and/or placing an order on the Website you agree to be bound by the Terms and Conditions.
Shopping
Browse my store and add any items that you wish to buy into the shopping cart. Once you have finished your selection, click on 'Checkout' and you will be asked for a few details that I will need to be able to complete your order.
A confirmation of order indicates that I have received your order. It does not indicate that a contract exists between us.
Unless I have notified you that I do not accept your order or you have cancelled your order, my acceptance of your order and the completion of the contract between you us will take place when I have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to contact me.
I may not accept your order if an item you have ordered is out of stock, I am unable to obtain authorisation for your payment or if a product or pricing error is identified. I reserve the right to reject any offer to purchase by you at any time.
If I am unable to fulfil your order following order acknowledgement, I will contact you.
I will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.
I will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to me if we refund any such payment to you.
As soon as you receive the goods, you will assume all risk in the goods.
In the unlikely event that you have a complaint about any Goods you have purchased from me please contact me via email enquiries@ruthromano.com
Payment Security
I use PayPal to process payments as it delivers one of the most secure payment platforms in the world. When you make a purchase you get an extra layer of security because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on PayPal servers. So you don’t need to share your financial information with me and expose your details online.
Returns Policy
If you change your mind about your products you must contact me within 7 days of receipt.
Due to the nature of my products I am only able to accept returned goods that are unused and in a saleable condition. The original post and packaging costs will not be refundable. I will ask you to return the items safely at your expense. If I receive incomplete, damaged or used items I may make reductions to the amount I refund to you.
I take great care to ensure that your parcel arrives safely; however, some things are out of my control.
If your parcel has arrived damaged, you must contact me within 7 days of receipt.
I will ask you to return the goods and damaged packaging in order to investigate further. A refund for the return postage will only be given if you have had my consent to return the goods.
Your rights to return goods are protected under the Distance Selling Regulations.
Delivery
I will pay the postage on all orders over £15.
If your order is below this amount I charge a flat rate of £3 per order unless your order is to the value of £3.99 in which case postage is £1.50.
For orders outside the United Kingdom please contact me for shipping information.
Ruth Romano does not accept any liability whatsoever for delayed delivery caused by any third party.
Privacy Policy
I do not collect Personal Information about you, except when you provide it. If you would prefer that I don't collect any Personal Information from you, please do not provide me with any such information.
I will use the Personal Information you provide through my website only for the purpose of processing your orders.
Ruth Romano does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
I use traffic log cookies to identify which pages are being used. This helps me analyse data about webpage traffic and improve our website in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help me provide you with a better website by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Intellectual Property
All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Ruth Romano and is protected by UK and international copyright laws.
The trademarks and logos displayed on the Website (the "Trade Marks") are the registered and unregistered marks of Ruth Romano.
The Content and the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
Blog
Nothing in my blog is intended as a substitute for medical treatment, nor as an alternative to medical advice. I am not a medical expert or a cosmetic scientist. I am simply sharing my views and experiences.
Links
Links appearing on the Website are for convenience only and are not an endorsement. Your linking to other websites is at your own risk.
Contact Us
If you need to contact me, please email enquiries@ruthromano.com
Your use of this Website and any purchase by you of any goods from Ruth Romano shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
Soap Making Courses
Your place is guaranteed once full payment has been received.
Joining instructions including outline of the day and venue details will be issued by email once you have booked a place.
Once you have booked a place you are advised to arrange course cancellation insurance to cover unforeseen events which may prevent you from attending such as car breakdowns, family emergencies etc. Insurance is particularly important during the winter months when there is more likelihood of travel disruption due to inclement weather.
Under the Distance Selling Regulations you have the right to cancel and receive a full refund within 14 days of booking onto a course. All cancellations must be confirmed in writing. After this period the following terms will apply:
If you wish to cancel and there are more than 14 days before the course start date a refund will be processed minus a £25 admin fee.
If you wish to cancel within 14 days of the course start date no refunds will be given (unless a waiting list for the course exists and the place can be re-sold at short notice).
If you do not attend on the day of the course (no show) you are not entitled to a refund and you do not have the right to move your place to an alternative date.
Cancellation requests received within 7 days of a course date will be classed as a no show and as such you are not entitled to a refund and you do not have the right to move your place to an alternative course date.
If you arrive late on the day of the course the class will still finish at the planned time and you do not have the right to move your place to an alternative date.
In the unlikely event of a course being cancelled you will be offered an alternative course date but no compensation will be paid for any additional costs incurred for travel, accommodation etc.
I reserve the right to cancel a course if a course date is not fully subscribed and in this event you will be offered an alternative course date.
I reserve the right to change the venue for a course date.
In exceptional circumstances and purely at my sole discretion, I may agree to move your class to another date. If I do agree to transfer your booking you will not be able to transfer dates again. In addition, transfers can only be made within the calendar year that the course was originally booked. Please note that transfers will involve administration, further advertising and additional associated costs therefore an administration fee will be charged.
No transfer will be offered if the following circumstances apply:
a course booking is cancelled within 4 weeks of the course date (unless a waiting list for the course exists and the place can be re-sold at short notice);
students are unable to attend a course due to changes in personal circumstances (such as childcare arrangements);
students are unable to attend a course due to travel problems caused by weather or cancellations by travel operators;
students require a VISA to enter the UK and are unable to obtain one.
If a VISA is required to enter the UK I recommend that students book at least three months in advance to allow time for processing of the VISA application. l will not provide a letter of invitation but I will provide students with a letter confirming the booking, to give to the relevant embassy. Refunds will not be offered under any circumstances should a VISA application be declined or delayed.
Gift vouchers cannot be exchanged for money and are valid for 6 months from the date of purchase.
You acknowledge that all intellectual property rights in the Training Materials and the Documentation belong to the Licensor, that rights in the Training Materials and the Documentation are licensed (not sold) to you, and that you have no rights in, or to, the Training Materials or the Documentation other than the right to use them in conjunction with attendance of the course.
Once soap making kits for my live online soap making workshop have been sent out they are not returnable.
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I have the right to revise and amend these Terms and Conditions from time to time and in some cases amendments may have retrospective effect.