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Delivery & Returns

We will pay the postage on all orders over £15. 

If your order is below this amount we charge a flat rate of £3 per order unless your order is to the value of £3.95 in which case postage is £1.50.

For orders outside the United Kingdom please contact us for shipping information.

All orders will be despatched within 1-2 working days. We use Royal Mail and your parcel will typically be received 2-3 working days after despatch.

Ruth Romano does not accept any liability whatsoever for delayed delivery caused by any third party.

If you change your mind about your products you must contact us within 7 days of receipt.

Due to the nature of our products we are only able to accept returned goods that are unused and in a saleable condition. The original post and packaging costs will not be refundable. We will ask you to return the items safely at your expense. If we receive incomplete, damaged or used items we may make reductions to the amount we refund to you.

We take great care to ensure that your parcel arrives safely; however, some things are out of our control.

If your parcel has arrived damaged, you must contact us within 7 days of receipt.

We will ask you to return the goods and damaged packaging in order for us to investigate further. A refund for the return postage will only be given if you have had our consent to return the goods.

Your rights to return goods are protected under the EU Distance Selling Directive.